Terms of Sale
These Terms of Sale (hereinafter referred to as the "ToS") define the conditions applicable to sales concluded between, on the one hand, persons making a purchase via the website https://catherine-gran.myshopify.com/, hereinafter referred to as "the Buyer" and on the other hand the company SAS Gran Atelier, hereinafter referred to as "GA", owner of the website.
Any access and / or use of the website https://catherine-gran.myshopify.com/ implies compliance with all the articles of these terms and their acceptance. They therefore constitute a contract between GA and the Buyer.
GA reserves the right to make modifications to these ToS at any time, and without notice, it being understood that, if necessary, the modifications will be inapplicable to purchases previously accepted and confirmed by GA.
The Products offered for sale are described and presented with the greatest possible accuracy. Although represented faithfully, the photographs and / or videos are not contractual.
The Products are offered for sale for an indefinite period of time and within the limits of available stocks. The goods sold to the Buyer are at his own risk. The guarantee owed by GA is limited only to legal guarantees according to the French law.
Our goods undergo rigorous control before shipment. However, some articles may have inherent quality defects or usual technically unavoidable imperfections (all our products are handmade). The very nature of the processes used in the manufacture of our products allows for variations in the intensity of colors and printing, as well as in the shape of the products.
As for the golden and platinum colors, it is expressly pointed out that these colors are fragile and require special care (no machine washing, for example).
2. Product prices
The prices are presented in euros all taxes included for France; it being specified that the amount of value added tax (VAT) is that in force in France on the day of validation of the purchase.
The price indicated does not include the shipping costs necessary for the delivery of orders, unless expressly stipulated otherwise. These costs are therefore invoiced in addition and are the subject of an express indication prior to the final validation of the purchase. If the delivery is said to be free in a geographical area, the Product will therefore not be subject to the shipping costs of this geographical area.
GA reserves the right to modify its prices at any time, it being understood, however, that the Products will be invoiced on the basis of the prices in effect at the time of the order.
The transfer of the risks of loss and deterioration of the Products will be carried out after delivery and receipt of the Products by the Buyer.
3. How to purchase a Product
The Buyer declares and guarantees to have the legal capacity to buy on the website.
The purchasing process is as follows:
- Choice of Products and addition to the basket
- Validation of the contents of the basket by clicking on "validate my order", which constitutes acceptance of the ToS
- Payment validation
The Buyer will receive an order confirmation email.
GA reserves the right to cancel or refuse any order from a Buyer with whom there is a dispute relating to the payment of a previous order or who would present in its eyes any form of risk.
The Buyer also guarantees that he is fully authorized to use the bank card provided for the transaction and that it is not a card used fraudulently, and undertakes that it is sufficiently provisioned to cover purchases made.
Any purchase made on the website will be deemed to have been made by the website Buyer.
All the data recorded by GA constitutes proof of transactions made by the Buyer on the website.
Any order implies acceptance of the prices and description of the Products available for sale.
GA undertakes to honor orders received on the website only within the limits of available stocks. In the absence of availability of one or more item(s) ordered, GA undertakes to inform the Buyer as soon as possible, and if necessary to reimburse the purchase no later than 30 days following the payment of the sums paid. The Buyer's order will then be automatically canceled.
4. Terms of payment
The price of the Products purchased is payable in full on the day the order is placed by the Buyer. Payment is made online by the following payment methods (Visa, Eurocard / Mastercard / American Express / Paypal) at the time of validation of the order by the Buyer. Payments by bank or postal check are not accepted.
The order confirmed by GA will not be effective until the agreement of the bank payment centers, subject to the condition precedent of the availability of the Product. If the bank refuses, the order will be automatically canceled.
No third party has access to confidential payment information. Therefore, bank details of the Buyer wishing to make his purchases by credit card will be required for each new order. In any event and following a payment on the website, GA does not keep or collect the confidential banking data of its customers. The credit / debit card number is never stored.
5. Shipping & Delivery
Orders are shipped to the delivery address indicated at the time of ordering. Delivery is possible in mainland France and in the countries of the European Union, United Kingdom, Switzerland, Norway, United States, Canada, Israel, Japan, South Korea, Singapore. For all other countries, an agreement must be obtained by email before placing the order.
The cost of delivery is fixed, and does not depend on the quantity ordered or the weight. As of January 1, 2021, it is 19 euros for mainland France, 29 euros for the European Union, Switzerland and the United Kingdom, and 49 euros for the rest of the world.
Since all of our products are handcrafted, the standard manufacturing and delivery times for mainland France are 10 to 15 working days. For orders outside France, the deadlines may lengthen depending on the destination (sometimes count up to 15 days more). The shipment is made from Ateliers Arquié in Limoges, or from our workshop in Paris, in a packaging specially designed for the delivery of fragile objects around the world. GA reserves the choice of the carrier (UPS, DHL, FedEx, etc.) who will guarantee the follow-up of the order and confirm the delivery times.
The Buyer is responsible for the proper receipt of the Products on working days. GA undertakes to do everything in its power to ensure that the Products ordered are delivered on time.
However, in the event of force majeure, the delivery period will be extended as long as this force majeure exists. In the event of a case of force majeure persisting for a period of 90 days, the sale of the Product to the Buyer will be automatically terminated.
For an order containing several Products, the Products may be shipped in several packages depending on the manufacturing deadlines.
If the said Products have not been delivered within the period of 21 days from the delivery date provided for when ordering, and if this overrun is not due to a case of force majeure or a risk of supply of which the Purchaser would have been informed in advance, the Purchaser may proceed to the cancellation of the sale.
Neither the carriers (UPS, DHL, FedEx, etc.) nor GA can be held responsible for non-delivery due to an incorrect or incomplete delivery address.
For orders outside France, when the export package reaches its destination, the recipient will be responsible for paying any taxes or customs duties that apply to the country of destination. Local authorities can provide you with useful information.
6. Legal warranty
General terms of the legal guarantee:
All the items offered by GA are subject to the legal guarantee of hidden defects provided for by articles 1641 and following of the French Civil Code and also meet the legal guarantee of conformity of articles L211-4 and L211-14 of the French consumer code.
7. Right of withdrawal / Return
In accordance with the provisions of Article L121-21 of the French Consumer Code, the Buyer has 14 calendar days, from the date of receipt, to return his order. When the 14-day period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
Products returned worn, incomplete or damaged are not taken back. Returns are accepted if the returned Products remain identical, with the original packaging in good condition, certificates and labels.
The return address will depend on the Product concerned. GA's after-sales service is committed to providing this address within 72 working hours of receiving the request.
Return costs are the responsibility of the Buyer, as well as the risk of loss, theft or damage during transport.
The refund (excluding the initial shipping costs) is made to the Buyer within 14 days of the date of receipt of the returned Product.
8. Partial invalidity
If one or more stipulations of these ToS are held to be invalid or declared as such in application of a law, a regulation or a final decision of a competent court, the other stipulations will retain all their force and all their scope.
9. Applicable law
These Terms of Sale are subject to French law.
In the event of a dispute relating to this Agreement, its interpretation and its application, the parties undertake to try in good faith to resolve it amicably between themselves.